Whitelisting Instructions

You’ll need to whitelist our email addresses to ensure you receive updates from us regarding the product you signed in for or our AWESOME newsletter!

Note: An email whitelist is a list of approved or ‘safe’ email senders that tells your email client that you know and trust the email address (or addresses) you are getting messages from. More often than not, users have to manually add a domain or a sender’s address to the whitelist within their email client. The process varies between the different email clients.

You can find below the instructions for various email service providers.

If you cannot find yours, or need an hand setting it up, don't be afraid to send us a message using that little green chat bubble in the right hand corner of this page (we are the only one who will ever read your messages).
In alternative you can shoot us a mail at: [email protected]

GMail

To add Smartest Surveyors or Umberto Guardascione to your Contacts:

  1. Select the email to open it
  2. Rest your cursor over the From address
  3. Select Add to Contacts

If the email ends up in your Spam folder:

  1. Select the email to open it
  2. Choose: Report not spam

Yahoo

To add Smartest Surveyors or Umberto Guardascione to your Contacts:

  1. Select the email to open it
  2. Rest your cursor over the From address
  3. Select Add to Contacts then Save

If the email ends up in your Spam folder:

  1. Select the email to open it
  2. Then click Not Spam

Outlook

To add Smartest Surveyors or Umberto Guardascione to your Safe Senders List:

  1. Select the email to open it
  2. On the Message tab, select Junk > Never Block Sender

If the email ends up in your Junk Email folder:

  1. Select the email to open it
  2. On the Message tab, select Report Message > Not Junk
  3. If a ‘Report as not junk?’ popup appears, select Report
  4. Back on the Message tab, select Junk > Never Block Sender

Outlook (Office 365)

To add Smartest Surveyors or Umberto Guardascione to your Contacts:

  1. Select the email to open it
  2. Rest your cursor over the From address
  3. Select More Options (three dots)
  4. Click Add to Contacts then Create

If the email ends up in your Junk Email folder:

  1. Select the email to open it
  2. Press Not Junk > Not Junk
  3. Press the Report button to Report as Not Junk

Apple Mail (Mac OS)

To add Smartest Surveyors or Umberto Guardascione to your Contacts:

  1. Select the email
  2. Rest your cursor over the From address
  3. Select the down arrow and choose Add to Contacts

If the email ends up in your Junk folder:

  1. Select the email
  2. Click Move to Inbox

Apple Mail (IOS)

To add Smartest Surveyors or Umberto Guardascione to your Contacts:

  1. Select the email to open it
  2. Press the From address
  3. Select the arrow next to the From
  4. Choose Create New Contact
  5. Press Done

If the email ends up in your Junk folder:

  1. Select the email to open it
  2. Press the arrow at the bottom
  3. Select Mark as Not Junk
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